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Terms of Service

SaharaCurl General Terms and Conditions

Article 1 - Definitions

The following definitions apply in these terms:

Right of Withdrawal: The period during which the consumer may exercise their right of withdrawal.

Consumer: A natural person not acting for commercial purposes who enters into a distance agreement with the trader.

Day: Calendar day.

Continuous Agreement: A distance agreement concerning the regular delivery of products and/or services over a period of time.

Durable Medium: Any instrument enabling the storage of information for future reference.

Trader: The natural or legal person who sells products/services at a distance.

Distance Agreement: An agreement concluded via remote communication means (e.g., the internet).

Remote Communication Means: Communication tools used to conclude agreements (e.g., email, web).

Article 2 - Trader Information

Company Name: SaharaCurl
Customer Service Email: support@saharacurl.com

Article 3 - Scope of Application

These terms apply to all distance agreements between SaharaCurl and consumers.

Article 4 - Offers

Prices are stated exclusive of customs duties and import VAT.
The carrier (e.g., Postnord) will charge import VAT upon delivery within the EU.

Article 5 - Conclusion of the Agreement

The agreement becomes binding when the consumer accepts these terms.

Article 6 - Right of Withdrawal

14-day withdrawal period from receipt of the product.
The product must be returned in its original packaging.

Article 7 - Return Costs

The consumer bears the cost of return shipping when exercising the right of withdrawal.

Article 8 - Exceptions to the Right of Withdrawal

Does not apply to:

  • Custom-made products
  • Hygiene products with broken seals
  • Activated digital goods

Article 9 - Prices

Price adjustments are only permitted in case of VAT changes.

Article 10 - Warranties

SaharaCurl warrants that the products meet agreed specifications.

Article 11 - Delivery

Maximum delivery time: 30 days
The consumer may cancel the order in case of delayed delivery.

Article 12 - Termination of Subscription

1 month notice period for continuous agreements.

Article 13 - Payment

Payment must be made within 7 working days.

Article 14 - Complaints

Must be reported within 7 days from when the fault was discovered.
Response within 14 days.

Article 15 - Disputes

These terms and conditions and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of Hong Kong.

Article 16 - CESOP

Payment data may be reported in accordance with EU regulations.